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Most teams assume switching commuter benefits providers is a heavy lift. In practice, it takes about two weeks. Here's what the process actually looks like.
Companies move to Jawnt for a more modern commuter benefits experience: more flexibility, better support, and clearer visibility. Most teams reach out frustrated with what they have, whether that's low enrollment, clunky cards, slow support, or a transit benefit buried inside a platform that was never built for it.
Switching sounds like a heavy lift, but it's easier than most teams expect. We handle everything from balance transfers to employee education, so your team stays hands-off, and your people never feel a gap in service. The most common thing we hear afterward is "that was easier than I thought.
The main variable is whether you're carrying unused pre-tax balances with your current provider.
Standard switch (about two weeks to go-live). No balances to move. Once we have your roster and deduction schedule, setup takes days, and you launch on the 1st of your chosen month.
Switch with a balance transfer. You go live on schedule, and existing balances follow once your prior provider closes its run-out period (a month is common). Going live and moving balances are separate tracks, so you don't have to wait for the old provider to start saving.
1. Cancel with your current provider. Notify them and request a balance report. Tell them early so they can begin their wind-down and run-out, usually the longest part of the timeline. No balances? Skip ahead.
2. Sign and start onboarding. We assign a dedicated Customer Success Manager and run a kickoff covering balance transfers, your communication plan, admin setup, reporting, and go-live month. We'll also design your program with you if needed, such as setting up custom subsidies based on a variable of your choosing or enabling things like post-tax scooters or bikes, e-bikes.
3. Share setup details. We need your deduction schedule and employee roster. Data syncs regularly, so new hires, terminations, and role changes update automatically. We connect to nearly any payroll or HRIS.
4. We configure and test. We set up eligibility rules, balance limits, schedules, and locations, then test visibility and run test deductions before launch. You don't have to babysit.
5. Transfer balances (if any). Unused pre-tax balances are your organization's funds and move cleanly with $0 lost. Employees enroll first (a $0 contribution works if they just want their balance loaded), your old provider returns the aggregate balance to you, and you pass them along or directly to Jawnt, and we load each wallet accordingly. Funds for anyone not yet enrolled are held safely.
6. Communicate, launch, and support. We build a tailored plan: email campaigns, flyers, webinars, FAQs, and dedicated office hours, all matched to your brand. One client hit a 42% enrollment rate in the first week. After launch, our team supports employees directly by chat, email, or phone and checks in quarterly.
It's handled automatically. Your prior provider covers their final month and Jawnt picks up the next, so there are no double deductions. IRS pre-tax limits are respected, and unused balances are treated as employer funds under Section 132(f).
If you're thinking about moving to Jawnt and want to see what the transition would look like for your organization, we'd love to talk and share more data on how the switch has gone for other companies. Schedule a demo, and we'll walk you through it.
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