Jawnt is committed to improving your experience with transit. We provide a number of different ways for employees to get support with the Jawnt platform and your benefits.
Note: Depending on your organization's support plan, your message may be routed to an internal support team.
We highly recommend starting by searching for answers on Jawnt's self-service help center.
If you cannot find an answer, you may reach out directly using any of the below methods.
Email your message to support@jawntpass.com (English / Español).
Hours: Email is answered between 9a-5p ET Monday-Friday
Chat (English / Español) live with a representative by logging into your Jawnt account and selecting the chat widget in the bottom-right corner.
Hours: 9a-5p ET Monday-Friday (or leave a message outside of normal business hours and we'll get back to you as soon as possible)
Our national contact number is: 888-513-5935 (English / Español)
For support in Philadelphia, contact: 267-762-2694 (English / Español)
Hours: 9a-5p ET Monday-Friday (or leave a message outside of normal business hours and we'll return your call as soon as possible)