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A step-by-step look at how Jawnt helps employers design, implement, and launch a commuter benefits program, from initial evaluation through ongoing employee support.
Rolling out a new commuter benefits program might sound like a heavy lift, especially if commuter benefits have always lived quietly inside a larger pre-tax benefits package. But the process is more straightforward than most HR teams expect, and we've built our onboarding around making it feel that way.
Here's a breakdown of what rolling out a commuter benefits program with Jawnt actually looks like, from the first conversation to ongoing employee support.
Many organizations come to us with commuter benefits already bundled into a broader pre-tax benefits platform including FSAs and HSAs. It's a common setup, and on paper it seems efficient. But in practice, these employers come to us because their commuter benefits are buried, employees don’t understand the pre-tax value, and enrollment is low as a result.
If this sounds like your organization, you’re not alone! First, we’ll help you identify the stakeholders on your team. This varies by organization, but can include leadership from your HR and Benefits team, Legal, Finance, and Transportation. We’ll then schedule time to sit down with them and identify specific challenges and needs. If you have organizational goals like shifting commuting from driving to transit, we’ll run a free transit competitiveness analysis so that your stakeholders have the data they need to confidently make decisions.
We’ll also answer any questions you have around switching providers, including:
When you’re ready to move forward, we’ll begin designing your ideal commuter benefits program.
Next we’ll work together on benefits design and scoping. We start by defining what your program should look like:
This usually takes a few collaborative sessions to define, and we’ll offer suggestions and data-driven insights if you’re not sure yet how you want the program to work.
When we’ve landed on something that everyone’s happy with, we’ll finalize a project plan for all stakeholders to sign, then we’re off to the races train tracks!
Now the fun part: getting your organization set up in Jawnt!
We’ll request a few things from you to complete this process:
Then we’ll configure your Jawnt account with benefit eligibility rules, balance limits, benefit schedules, locations, and more. Once we have the data we need, this process can be finished in a matter of days.
If employee balances need to be transferred from an existing provider to Jawnt, we’ll work with your benefits administrator to pull a list of affected employees and ensure remaining balances are automatically transferred to their Jawnt account. It can take some time to process this type of transfer (a month is not uncommon), so we’ll make sure employees are kept in the loop every step of the way and notified when these funds are available.
Jawnt handles all the heavy lifting, testing benefit visibility by employee type and running test deductions to ensure everything looks a-ok before moving ahead.
Successful enrollment begins with communication. We help you build a communications plan that typically includes:
If you’re switching from a different commuter benefits provider, we’ll work with your HR or benefits team to create targeted communications to employees who are currently enrolled with your existing provider. This often includes an email campaign with steps on how to switch benefits, follow-up reminders, and dedicated office hours where employees can get 1:1 support.
We work with your communications team to match your brand and voice, so your team doesn't have to start from scratch.
Once communications are out and enrollment is open, Jawnt’s intuitive platform helps employees understand their benefit options, submit their elections, and get started with minimal handholding.
During onboarding and beyond, Jawnt’s Customer Success team stays involved to answer employee questions, support HR admins with anything that comes up, and help keep engagement strong over time.
For employees who join mid-year or have questions months down the line, our support team is just a chat, email, or phone call away. (If you've read our post on how we measure customer support, you know we take that seriously.)
We’ll check in with you on a quarterly basis to evaluate enrollment trends and usage, identify education campaign opportunities, and adjust your program accordingly.
The most common thing we hear from HR and benefits admins after going live with Jawnt is some version of: "That was easier than I thought." That's the goal!
Getting the program right—with a team that is fully dedicated to commuter benefits—makes a difference. We've built our onboarding process to be clear, collaborative, and low-lift for your team, so you can get to the good part: employees actually using and valuing their benefit.
If you're thinking about rolling out a commuter benefits program and want to see what it would look like for your organization, we'd love to talk.
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